ACCOMPLISHMENTS
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Defined & launched new, digital commercial lending product for American Express
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Led 200+ person, distributed, cross-functional team
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Defined product vision & requirements for 3 user segments
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Managed $30M+ annual tech budget
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Launched two betas in April and July 2016 respectively (Press Release)
Defined & executed a technology delivery capability transformation, reporting to CTO at American Express, achieving $25M & $40M run rate productivity gains in years 1 & 2 respectively
Developed proprietary Automation Monetization Model used by 1500+ scrum teams across American Express Technologies
Designed proprietary Enterprise Automation Advancement Model and Toolkit
Defined user experience, as well as data migration & integration plan for Metra’s Enterprise Asset Management platform
Defined & launched integrated shopping cart for Air, Cars and Hotels, as well as Trip Management on southwest.com
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Designed wireframes & requirements for purchase path serving ~2.5M annual customers
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A/B tested UX for optimal Car & Hotel cross-sell
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Delivered incremental revenue of ~$900M
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Oversaw QA & ensured highest quality release to date (as of 2010)
Defined & launched new Homepage (with over 2B annual page views), Global Navigation, Group Check-in & Trip Insurance capabilities for southwest.com
Led quality assurance of EarlyBird Check-In & Gift Cards releases for southwest.com & swabiz.com (Press Release)
